Solution Sales Expert

The Solution Sales Expert is responsible for driving customer acquisition and revenue growth by promoting logistics and sourcing solutions to small and medium-sized businesses. This role requires a motivated, consultative sales professional who excels in a fast-paced, high-growth environment and is committed to delivering an exceptional customer experience.

Key Responsibilities

• Conduct a high volume of daily outbound calls to qualified leads and convert them into active customers.

• Consistently exceed KPIs related to new customer acquisition and booking targets.

• Serve as a trusted advisor by understanding customer needs and recommending suitable logistics and sourcing solutions.

• Support prospects and customers in navigating and utilizing digital tools and platforms effectively.

• Maintain accurate reporting of daily activities and pipeline management within CRM systems.

• Provide structured feedback from customer interactions to enhance internal processes, customer experience, and solution offerings.
  
  

Qualifications

• 2–5 years of inside sales experience, preferably selling value-based solutions to North American small business or consumer markets.

• Demonstrated success in surpassing KPIs, particularly those tied to new customer bookings.

• Experience conducting high-volume, high-intensity outbound prospecting.

• Background in logistics, global freight forwarding, or eCommerce is preferred.

• Strong communication, negotiation, and active listening skills; proficiency in English is required.

• Customer-focused approach with the ability to think creatively and deliver consultative insights.

• Proactive, persistent, and energetic mindset with strong problem-solving skills.

• High level of comfort working with CRM platforms and other digital sales tools.

• Willingness to work rotational shifts aligned with U.S. time zones.