Social Media Responder
- Remote
- Cape Town, South Africa
- Durban, South Africa
- Sandton, South Africa
- Port Elizabeth, South Africa
- Remote, South Africa
+4 more- Administration
Job description
As a Digital Communications Specialist, your primary function is to manage and respond to incoming messages on behalf of a high-profile influencer. This role requires quick thinking and adaptability to maintain engaging and authentic interactions with a diverse audience.
Key Responsibilities
Message Management
• Task: Oversee and respond to messages directed to the influencer’s account.
• Objective: Ensure timely and appropriate engagement with each user.
2. User Interaction
• Task: Engage in daily conversations covering a broad spectrum of topics tailored to individual user interests.
• Objective: Foster meaningful connections and maintain user engagement.
3. Relationship Building
• Task: Cultivate and sustain relationships with users interacting with the influencer.
• Objective: Enhance user loyalty and encourage ongoing interaction.
4. Performance Metrics
• Task: Achieve predetermined messaging quotas within specified time frames.
• Objective: Maintain consistent communication levels and meet engagement targets.
Communication Flowchart
Below is a simplified flowchart illustrating the message handling process:
Receive Message
Analyze Content
Craft Response
Send Response
This sequence ensures a structured approach to user engagement.
Job requirements
• High energy and enthusiasm.
• Ability to accept and provide constructive feedback.
• Strong teamwork orientation.
• Proficiency in English slang and colloquialisms.
• English language proficiency at B2-C2 level.
• Typing speed of at least 60 words per minute.
- Cape Town, Western Cape, South Africa
- Durban, Kwazulu-Natal, South Africa
- Sandton, Gauteng, South Africa
- Port Elizabeth, Eastern Cape, South Africa
- Remote, Gauteng, South Africa
or
Application Received
Thank you, your application has been received. Please note only shortlisted candidates will be contacted.