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Social Media Responder

  • Remote
    • Cape Town, South Africa
    • Durban, South Africa
    • Sandton, South Africa
    • Port Elizabeth, South Africa
    • Remote, South Africa
    +4 more
  • Administration

Job description

As a Digital Communications Specialist, your primary function is to manage and respond to incoming messages on behalf of a high-profile influencer. This role requires quick thinking and adaptability to maintain engaging and authentic interactions with a diverse audience.


Key Responsibilities

  1. Message Management

• Task: Oversee and respond to messages directed to the influencer’s account.

• Objective: Ensure timely and appropriate engagement with each user.

2. User Interaction

• Task: Engage in daily conversations covering a broad spectrum of topics tailored to individual user interests.

• Objective: Foster meaningful connections and maintain user engagement.

3. Relationship Building

• Task: Cultivate and sustain relationships with users interacting with the influencer.

• Objective: Enhance user loyalty and encourage ongoing interaction.

4. Performance Metrics

• Task: Achieve predetermined messaging quotas within specified time frames.

• Objective: Maintain consistent communication levels and meet engagement targets.

Communication Flowchart

Below is a simplified flowchart illustrating the message handling process:

  1. Receive Message

  2. Analyze Content

  3. Craft Response

  4. Send Response

This sequence ensures a structured approach to user engagement.

Job requirements

• High energy and enthusiasm.

• Ability to accept and provide constructive feedback.

• Strong teamwork orientation.

• Proficiency in English slang and colloquialisms.

• English language proficiency at B2-C2 level.

• Typing speed of at least 60 words per minute.

Remote
  • Cape Town, Western Cape, South Africa
  • Durban, Kwazulu-Natal, South Africa
  • Sandton, Gauteng, South Africa
  • Port Elizabeth, Eastern Cape, South Africa
  • Remote, Gauteng, South Africa
+4 more
Administration

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