To lead the sales support activities that enable the Sales team to maximise opportunities, through ensuring a proactive customer experience and management of efficient systems and processes.

Main responsibilities:

• Work proactively with Key Account Managers, ensuring they are contacting customers in a timely manner to ensure all opportunities are maximised.

• Responsible for managing and developing the Sales Support Co-ordinator, providing ongoing feedback and delegating effectively.

• Maintain the CRM system and support Key Account Managers to update the system in a timely and accurate manner to ensure with all customer communications so the team always have up to date data.

• Using data to analyse trends and seek new opportunities to maximise sales opportunities.

• Responsible for continual review and improvement of process and ways of working to ensure the team are working as efficiently and effectively as possible.

• Support KAM in researching new customers and reaching out to book appointments.

• Provide timely and accurate quotations in response to requests.

• Responsible for maximising opportunities for replacement of equipment by analysing asset lists and ensuring Key Account Managers follow up in a timely manner.

• Follow-up on all quotations to ensure they are converted into orders.

• Ensure all sales enquiries are responded efficiently or passed to the correct department where required.

Person Specification

• Experience of internal sales support or similar.

• Experience of, and a passion for leading and developing others.

• Experience of process improvement and ability to identify and address challenges independently.

• Exceptional verbal and written communication skills.

• Strong organisational skills and ability to manage multiple priorities.

• Commitment to exceptional customer service.

• Flexibility to adapt in a fast paced and dynamic work environment.

• Proficient in MS Office suite and ability to work with new systems and software.

• Understanding and continual alignment with the Company’s core values; Responsiveness, Ownership, Communication and Kaizen (ROCK).