Sales Support & Supply Chain Administrator

Established in London in 2000, our client quickly achieved success and has grown into a lifestyle brand that supply all major premium retailers in the UK and export around the world to over 35 countries. They are passionate about creating beautiful products with wonderful ingredients. The collections are stocked in renowned retailers across the UK as well as independent boutiques and speciality rand online retailers.

THE ROLE

Our Client is looking for a detail-oriented individual with a passion for sales support & supply chain who prides themselves on excellent customer service. Our Client is seeking a dynamic Sales Support and Supply Chain Administrator to join their very busy team.  You will play a crucial part in sales support in an incredibly fast paced environment with high expectations.

KEY RESPONSBILITIES

• Evaluate all incoming orders against system information, ensuring orders are in line with agreed terms and customers’ requirements

• Processing customer orders accurately and timely with high volumes at certain times of the year

• Taking ownership of assigned sales orders and following through until completion and problem solving as needed.

• Dealing with internal and external queries relating to customers’ orders

• Raising all necessary documentation related to the customer requirements/orders ie new line forms etc.

• Conduct weekly stock reconciliations to ensure accurate inventory management

• Serve as the main point of contact with our third-party logistics (3PL) provider

• Manage and coordinate with Amazon Vendor Central platform

• Investigate and resolve credit claims in a timely manner

• Collaborate with cross-functional teams to meet sales and service objectives.

• Work closely with Regional Sales Team and all other internal departments and stakeholders

• Upselling and offering customers alternative products 

• Finding ways to streamline the department functions and offer customers a 5 star experience.

• Minimum 2 years sales support experience in an FMCG environment

• Experience in dealing with 3PL

• Familiarity with Amazon Vendor Central 

• Strong analytical skills for conducting stock reconciliations and data management

• Excellent communication and interpersonal skills

• Medium to Advanced user of Microsoft Office suite with advance skills in ExcelExel (V Lookups)

• Ability to multitask and work in a fast-paced environment

• Experience in sales order processing and credit claim investigation preferred

• Numerate and accurate with exceptional attention to detail

• Fluent in spoken and written English

• Understanding of end-to-end supply chain

If you are prepared to work hard, hit the deck running with a mega can do attitude this will be the perfect role for you.