Operations & Patient Support Coordinator

Our Client helps people regain control of their health through functional testing and personalised nutrition. Their mission is to bring clarity and hope to those who have been failed by conventional medicine. They specialise in supporting individuals with gut health issues, IBS, and SIBO, combining scientific precision with genuine care.

Our Client is a small, purpose-driven team seeking a highly organised Operations & Patient Support Coordinator to streamline internal systems and support patients with empathy and efficiency. The successful candidate will play a key role in improving operational processes during the transition to a new healthcare management platform and will serve as a trusted first point of contact for clients.

Key Responsibilities

• System Transition & Operations

  • Support and coordinate our move to a new healthcare management platform

  • Maintain data integrity and ensure a smooth process for the team and patients

  • Identify and implement process improvements to enhance efficiency
    

• Patient Support

  • Manage patient communication via email and phone

  • Coordinate test orders, results delivery, and appointments

  • Provide clear, compassionate assistance to clients navigating health challenges
    
    

Requirements

• Proven administrative and customer service experience

• Strong organisation and attention to detail

• Excellent written and verbal communication skills

• Tech-savvy and comfortable learning new systems

• Ability to multitask calmly and work independently
  

Bonus Skills:

• Experience in project management or system implementation

• Background in healthcare, wellness, or nutrition

• Familiarity with CRM or practice management software

Why Join Us

This is more than just a job — it’s an opportunity to make a genuine impact. In this role, you’ll help people find clarity, relief, and hope while contributing to how our client grows and operates.