Head Of Paid Media

Our Client is a performance marketing agency for hospitality, leisure, and experience-led brands. They don’t just run ads. They bring a holistic and consultative approach to client accounts, reviewing their customer journey and acting as a growth partner — helping them break records and achieve their goals. They are a driven, detail-obsessed, and serious about results — but human in how they communicate and collaborate.

If you’re someone who leads with clarity, cares about client relationships, and thrives in fast-moving environments, you’ll fit right in. This is a senior leadership role. You’ll be the strategic brain, the stabilising voice, and the performance guardian across the agency — steering account managers, supporting clients, and ensuring we deliver excellence every single week.

Responsibilities

● Lead performance, communication, and client success across active accounts.

● Manage a team of 8 account managers, ensuring structure, clarity and high delivery standards.

● Be included in all client conversational channels and email threads, providing senior leadership and support.

● Attend all bi-weekly client calls alongside account managers.

● Provide proactive check-ins with clients multiple times per week.

● Oversee strategy, campaign direction, and creative recommendations.

● Troubleshoot performance dips and create clear action plans.

● Support account managers with testing, optimisation and creative ideation.

● Ensure weekly reporting is on-time, narrative-driven, and valuable to clients.

● Jump into ad accounts when needed (emergencies, escalations, holiday cover).

● Hold weekly 1:1s with account managers and lead a weekly team performance call.

● Join regular sync calls with the Founder for alignment, leadership and planning.

What You Bring

● 5+ years experience managing paid media campaigns (Meta, TikTok, Google).

● Proven ability to lead teams and develop talent.

● Senior-level communication skills — clear, confident and client-facing.

● Strategic thinker with creative instincts and strong problem-solving ability.

● Experience working in fast-paced agency environments.

● Ability to turn data into insights, and insights into action.

● Warmth, emotional intelligence, and a human-first approach.

● Calm under pressure and proactive when things change fast.

● Highly organised, structured and reliable.

Flexibility, Autonomy & Working Style

● Primary working hours: UK office hours (10am–6pm).

● Because we work with hospitality, leisure, events and global clients, occasional out-of-hours communication is expected.

● We don’t expect you to live in Slack 24/7 — only to respond professionally when it genuinely matters.

● In return: autonomy, flexibility and trust — just ensure performance is strong, clients are happy and account managers are thriving.

What We Offer

● Competitive payment terms (based on experience).

● Fully remote with flexible hours (must be available for required calls).

● Work with some of the most exciting hospitality & leisure brands in the World.

● A high-performance, supportive team that values results and innovation.

● Ongoing training, growth, and the freedom to bring your ideas to life.

● A role where your leadership genuinely shapes the agency.