Skip to content

Customer Support Specialist

  • Cape Town, South Africa
  • Durban, South Africa
  • Sandton, South Africa
  • Port Elizabeth, South Africa
  • Remote, South Africa
+4 more

Job description

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

  • Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.

  • Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.

  • Engaging with new leads and users as part of their onboarding process.

  • Contributing to the Help Center by creating helpful articles and resources.

  • Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Job requirements


  • Exceptional English speaking and writing skills.

  • Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.

  • Proactive team player who can multi-task independently under pressure.

  • Fast learner, tech orientation, comfortable working with digital tools.

  • Excellent communication and problem-solving skills

  • Customer service/facing experience - a significant advantage

  • Experience in ecommerce/B2B - an advantage.

  • Cape Town, Western Cape, South Africa
  • Durban, Kwazulu-Natal, South Africa
  • Sandton, Gauteng, South Africa
  • Port Elizabeth, Eastern Cape, South Africa
  • Remote, Gauteng, South Africa
+4 more