Community Manager

The Community Manager is responsible for nurturing, managing, engaging and growing a community. They implement social media and communication campaigns to align with client’s marketing strategy. They use online marketing skills to promote a business, engage customers and to build brand recognition.

Responsibilities:

• Implements community management strategy 

• Keeps social media profiles up to date

• Schedule and publish posts across social media platforms

• Monitor social media channels and respond to comments, messages, @ mentions in a timely and professional manner 

• Source user generated content across platforms

• Monitors and reports on community feedback

• Fosters relationships with influencers 

• Engage with followers to build a sense of community and loyalty

• Identify potential issues within the community and address them proactively

• Manage and mitigate negative situations as they arise in real time 

• Executes social listening to deepen consumer understanding around specific topics and deliver insightful point of view back to team

• Assist in planning and executing social media campaigns and contests

• Stays informed of the latest social media related trends, updates to platforms and best practices

• Identify and document specific categories of client red flags and build a process to address each one internally

• Builds relationships with customers, potential customers, industry professionals, influencers and journalists

• Advocates for new ideas and approaches in support of continuous improvement/innovation

• Cross-team collaboration with the account, influencer, and creative teams to ensure cohesive approach to community management

Qualifications and Skills:

• Chronically scrolling on social media

• 3-years of experience working as a social media or community manager

• Expert understanding of all social media platforms 

• Preferred Bachelor’s Degree in Marketing, Communications, English, or a related field

• Excellent written and verbal communication skills with intense attention to detail

• Professionalism 

• Strong problem-solving skills

6:00am-2:00pm SA time